Monday, May 16, 2011
Why?
why do companies use over seas phone centers? really? is it so hard to hire people from our own country? the other day Derek was talking to a person with an Indian accent. he always turns the phone up so loud i can hear the other person. this lady could not understand Derek when he gave his name and address. i don't even know how many times he tried to spell our last name. after the third time he said she had too many O's i started to giggle uncontrollably. she couldn't even understand our street name. we live on "such and such" parkway. she kept saying archway. i was dying! of course Derek is trying to keep his composure while on the phone. eventually there was something that he needed to talk to someone else for. he got a man on the phone and this guy had an american accent. Derek made sure this guy had the right address, but he thought the lady had finally gotten his name right, so he didn't ask about that. he even used communications codewords (alfa, bravo, charlie). today the package we were waiting for arrived and it was addressed to Tootrin Derec. the address was correct. so, my thing is, maybe they don't have parkways in India. maybe she didn't know that word. obviously she's not familiar with words like Lima, or Charlie.
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3 comments:
Doesn't she get American Culturation sessions? Have you ever watched the tv show Outsourced? I love it.
no, i've never seen it, but i've heard people say that it's good
They outsource because they can pay for less than our minimum wage but it's good pay in those countries (India and Philippines). And I am told that it is stiff competition to get those jobs over there. Many even have degrees.
That being said -- I HATE being outsourced. They are usually reading from a script and have no working knowledge of the problem you're calling about. It makes me mad that we outsource so many jobs when there are so many jobless in our country here. Not only is there a communication barrier because of the accents -- they do not understand our nuances. I've tried to make small talk with some of them, and they don't get it. Talk about making an unpleasant experience even more painful.
Since about a year ago, I ALWAYS asked to get transferred to someone in the United States. I even insist. I wish everyone did this. I think it would help preserve more jobs here.
//Stepping off soapbox now//
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