Monday, May 16, 2011
why do companies use over seas phone centers? really? is it so hard to hire people from our own country? the other day Derek was talking to a person with an Indian accent. he always turns the phone up so loud i can hear the other person. this lady could not understand Derek when he gave his name and address. i don't even know how many times he tried to spell our last name. after the third time he said she had too many O's i started to giggle uncontrollably. she couldn't even understand our street name. we live on "such and such" parkway. she kept saying archway. i was dying! of course Derek is trying to keep his composure while on the phone. eventually there was something that he needed to talk to someone else for. he got a man on the phone and this guy had an american accent. Derek made sure this guy had the right address, but he thought the lady had finally gotten his name right, so he didn't ask about that. he even used communications codewords (alfa, bravo, charlie). today the package we were waiting for arrived and it was addressed to Tootrin Derec. the address was correct. so, my thing is, maybe they don't have parkways in India. maybe she didn't know that word. obviously she's not familiar with words like Lima, or Charlie.